Thursday, December 4, 2014

My Ideal Self: How I Would Like To Consume

Ms Blake Lively
Blake Lively: gorgeous, great actress, married to Ryan Reynolds.
Enough said.
This semester, we have discussed at length what the ideal self is, and how we try to find him/her. Since a picture is worth a thousand words (who even came up with that phrase anyway?), I'll share an assortment of photos from my own Pinterest boards, and why they represent my ideal self. In other words, these pictures represent how I wish I could consume.

Love Love Love - Pool Recliner #monogrammed
My ideal self would purchase one of these bad boys.
Which also means I would have a pool so that I could
actually use them.
Ideally, I'm mega rich and have my own balcony off of my bedroom. And a giant bedroom that I don't actually NEED.   
This is perhaps the most amazing thing I've ever seen.
I have this for my pool too.

gorgeous
My hair naturally has this much volume.

Prettyyyyy.
I wear party dresses everyday, just because.   
Ziplining into the ocean, Los Cabos, Mexico
I also spend my weekends casually ziplining into the Gulf of Mexico. 

Keurig: Thoughts and Product Review



Since I'm convinced that coffee is the single greatest invention on planet Earth, I finally caved and bought myself a Keurig. I've wanted one for so long, but could never justify spending the money on one, because when it comes down to it, the $8 coffee pot that my roommate picked up at Walmart last year does just fine.
I would love this enlarged, printed on burlap, and framed to hang above my future coffee bar in my dream home. :)
But.... It's a Keurig. Who wouldn't want one?

I still can't entirely justify spending the money on one, but my Christmas shopping for everyone on my list was MOSTLY done. And sometimes you just can't help but buy yourself nice things because, well, you deserve it. Plus, I got a free $20 Target gift card with the purchase. Double win.

I've had mine for about 2 weeks now, and I think it's the bees' knees. The only downside is having to spend anywhere from $9-$12 on a pack of the K-cups that are needed to brew your cup of coffee, but I've found that if I don't use my Keurig every single day, I won't burn through my K-cups as quickly (obviously), and that I'm cutting back on my sugar and caffeine consumption at the same time. It brews a cup of coffee (or in my case, I've been really hooked on chai lattes) in 90 seconds, which if you ask me, is pretty impressive. And your coffee comes out piping hot, and stays warm for a relatively long amount of time, which can't be said for the $8 coffee pot (sorry, Julie).

AlwaysThough I haven't had my Keurig for long, I can honestly say that I have no complaints thus far. The only thing that would have been nice, though not necessary at all, would have been a wider selection in the color of the Keurigs at the local Target. However, I went with basic black over the silver or the red.

COFFEE. Because sometimes it's the only thing that will get me through the day! #LIVETHANKFUL #LIVECRUDEThough this purchase was definitely spur-of-the-moment, I wouldn't say it was an impulse buy because I had wanted one for so long, and I have no buyer's remorse. All in all, an expensive purchase, but one that I know will end up being well worth the money.

Wednesday, December 3, 2014

Pinterest: What It Says About Its Users

Aside from coffee (which I previously mentioned in my About Me post), I am absolutely obsessed with Pinterest. Anyone who says that the site is dumb is just kidding themselves, my boyfriend being a prime example of this. However, I have noticed that the percentage of females relative to males who use the site on a regular basis and have an account is extremely high. 

Little mermaid! This is the sweetest thing I've ever seen!
I think this may be due to the fact that while females typically like shopping more than males do, Pinterest also heavily features pictures of fashion, weddings, and babies, which are three things that males have little to no interest in. (Not to say that males don't LIKE those subjects, but looking at picture after picture of them probably doesn't peak their interest very much). At least not the guys that I'M friends with. 
This Pinterest pattern consumption relates well to gender roles in today's society. Females are typically softer, gentler, and more sexualized. They tend to take a deeper interest in fashion and makeup because they value their appearance, and how they present themselves to the world, as per social norms. Males are more aggressive and tough, which is the opposite of Pinterest, to say the least. This may be why very few males use Pinterest and engage in the site.

Maxi loveher hair!The ideal self is also represented through the boards of Pinterest users. Speaking on behalf of my own boards, I have "My Style", "Dream Home", and "People" boards that I frequently pin to. While some of these pins relate very well to my actual self, many of them are more associated with my ideal self, whether they are pictures of clothes I wish I owned, or celebrities whose hair I really admire. While I am happy with my actual self, Pinterest highlights aspects of my life that do not actually exist, but that I sometimes wish did. 

Pinterest is a great time killer and an excellent source to use for inspiration for just about anything. It allows users to share recipes, DIYs, and products that they love, and store them all conveniently in one place so that they can reference them later on. It is a great indicator of what we consume, why we consume, and how we sometimes wish that we COULD consume. In other words, Pinterest is Consumer Behavior Central.

GRAND CENTRAL STATION - NEW YORK Been here and it is this beautiful

Sunday, November 30, 2014

Do Holidays Make For Better Tips?

So as I've already mentioned in a previous post, I am a server at a restaurant here in town. As soon as November hits, we all collectively prepare for what is known as our "busy season". Colder weather, Christmas music, Thanksgiving, and Black Friday never fail to draw more business in, and I'm not sure if it's because it's the "season of giving", but we've all noticed that our tips get bigger around this time of year.

One might think that with the increase in consumption that takes place during the holidays, what with buying presents upon presents for our friends and family, that people would be a little stingier with giving out those 20% tips when they go out to eat. However, the opposite is true. Customers tend to give MORE than the standard 20% tip!

Now I'm not saying that on every table I'm pulling in 25-30%. Some people are just bad tippers, and don't understand that giving a 10% tip isn't cool. But overall, the holidays and the busy season brings out the generosity in the general public. Maybe some of those people are generous year round, but I think that a large majority feel that they owe a duty to themselves and others to spend more of their disposable income than they would in say, June or July.

This goes back to holiday rituals, and how Christmas is now a time of year where presents, generosity, and money come to mind more often than religion does. By default, most of us associate the upcoming holidays with saving our income so that we can spend it on others. Not that there's anything wrong with that- how could setting aside our own desires and selfishness for a few months of the year be considered wrong? Some may argue that we should strive to be more willing to give all year round, but if that were the case, I think that the "season of giving" would lose it's allure and "magic", if you will.

All in all, the holiday season is all about giving, which means that if you're a server like me, it's pretty awesome. And to be honest, I'm going to keep the generosity chain going, and spend taht extra tip money on presents for my friends and family.



Monday, November 24, 2014

Black Friday..Already??

So I went Christmas shopping with my roommate last week, and everywhere we looked, we felt bombarded with sales promotions.

"30% Entire Store!"
 "FREE gift (with $75 purchase)"
 "BOGO! Entire Store!"

The list went on and on. It didn't matter where we were: the mall, Target, World Market... Anyone and everyone had some sort of sale taking place, almost as if each company was saying "Well XYZ might have a sale right now too, but we're having one and you should come shop with us instead!".

Even last Sunday's paper had Black Friday ads for multiple stores. With marathons, you train really hard for quite some time beforehand in order to prepare yourself for the big day. This is also true of Black Friday; you train really hard by comparing prices on that LCD flat-screen Sony, checking to see when each store opens, how many TVs each of the stores has, etc. In reality, Black Friday is just one huge marathon that consumers spend the whole month of November training for.

We as consumers are so greedy and eager for a deal, that we'll arrive at a store at 4 a.m., push and shove a horde of strangers around, and fight to the death (sometimes literally) just to get a discount. Sure, some of these deals really are unbeatable, but why do we become so materialistic? I think this goes back to the feelings of losses and gains explained in the class-required book, Nudge. The feeling we get when we have lost out on something is almost twice as intense as the feeling we get when we gain something. This principle would explain why everyone goes into an almost frenzied state on Black Friday- if they miss out on that deal on the flat-screen, they will feel an intense sense of loss.

So just be careful this year on Black Friday when the crowds go wild in order to satisfy the potential feelings of loss and of "what could have been".

Tuesday, November 11, 2014

SoundBot: Thoughts and Product Review

I'm not really one for gadgets, but when I saw the SoundBot bluetooth speaker on Pinterest, I decided to spend the $14.99 on Amazon and go for it. 

While I definitely saw the benefits of buying one, I also think that part of the reason I bought it was because I fell into the category that a lot of consumers find themselves in, which is that of "But if I DON'T buy it, am I missing out? What could I be missing out on?" The pain of a loss is often much greater than the feelings of joy that result from a gain, and I can testify to this.

One of the more obvious reasons that I bought it was because it was waterproof AND had the little suction cup to stick to your shower wall. Cool right?

Obviously I know that I can just use my phone to listen to music while showering, but with my last phone, the steamy hot air from the shower caused a layer of condensation to form on the top of the toilet tank where my phone was resting, and water seeped into my phone speakers. Needless to say, my phone spent the night submerged in a bowl of brown rice. Luckily, the rice sucked the moisture out, and my speakers worked normally again. I didn't want to chance it again though with my new phone, hence the SoundBot purchase. Better safe than sorry. 

So far, the SoundBot works really well! All I have to do is turn it on and connect it to my phone via bluetooth, so I can still listen to Pandora while my phone sits safely in my room. I have the option to turn the volume up or down, change the song, and even answer a phone call if someone calls while I'm in the shower. Kinda weird, but I guess it's nice to know that I have the option. One thing that I know I'll forget about is that you have to charge the SoundBot every now and again (duh). Having an indicator has to how much battery life is left would be the only feature I would add, because while having 6 hours of play time is awesome, I'll never be able to gauge how much of that 6 hours I've used. 

Overall, the SoundBot is by no means a necessity, but it is a nice "luxury" item to have. 

Wednesday, October 29, 2014

Song Covers: My Consumption Style

You know what I love? Song covers. Know what I love even more? Liking song covers more than the actual song. 

{Music to me is like breathing- I don't get tired of 
breathing, I don't get tired of music.- Ray Charles]

At any given point in time, I always have a song or a melody running through my head, and on countless occasions, I've caught myself humming and singing under my breath. While I love music and fall in love with the original songs first, I always find myself searching for a cover not long after. 

Music Notes, Music Art, Inspirational Art, Music Feeds the Soul, art print on wood by Jennifer McCullyWhy? I think it has a lot to do with keeping my options open. People love having options, and are afraid to eliminate their options, "just in case". We don't want to miss out on opportunities, so we keep these "doors" open for as long as possible. I also think we keep our options open so that we don't become bored too easily. If I listen to the same song over and over, even if I love it, I'll inevitably get sick of it. However, listening to different versions of the song gives a new perspective and can make the song seem brand new again, while still remaining familiar. 

Music is the most amazing thing in the world. It's incredible the way it can make you feel. It's not just my hobbie, it's more than I could ever try to even explain. I want to produce music for people to enjoy, to be able to metaphorically hold their hand when times are rough. I'll go with "Purpose" for this one, because this picture reminds me of my goal.While the lyrics and basic melody are the same, the artist's voice and personal touches make it their own, which is why I love covers so much. I get to experience my favorite songs in new ways, and in some cases, end up liking them more than I ever liked the original.

 I also think that this behavior on my part is due to how much I associate the music I listen to with social situations- for example, if I'm hanging out with a group of friends and I hear a song (cover or not), I'm more likely to associate the song with friends, laughter, and happiness. If I hear a song while I have a headache or am upset, I'm more likely to not like the song, and associate it with negative attitudes and pain. These situations are both examples of linking products to my lifestyle.
Sometimes its best just to shut the world out and immerse yourself in the music! ♫♪





The setting, the music, and myself define my consumption style. 
So I'm going to keep finding covers, keeping the doors open, and letting the music flow in. 











Tuesday, October 14, 2014

The Age of Parody in Modern Media

Parodies are a great way to kill several minutes time; just kick back, relax, and have a few laughs. We all know that parodies are funny, but why do we ACTUALLY enjoy them as much as we do? For one, it gives us a sense of control. The original content caught our attention, and whether we liked it or not, it stuck with us in some form or another. But when we see a spoof of that original content, we almost feel as though WE the consumers are in control of how we choose to perceive the content.

But in a way, although we have some control over how a brand is perceived, we are also promoting the brands and their original content by watching and sharing their associated parodies. Sure, we're making fun of the brand by encouraging parodies, but we also put the spotlight on the original content, which is basically just free advertising for the original creators.

Take, for example, Rebecca Black's "Friday". I'm fairly certain we all remember when this gem of a song surfaced on YouTube, and I'm also sure we all remember how much pain was inflicted upon us that we first time we watched the music video. I know I do. I wish I didn't, but we can't always get what we want.

Actually, the first time I heard anything about it, it was a parody of the song I heard first. It was entertaining, definitely, but I couldn't believe it when my friends told me "No no! That's just a parody! Wait until you hear the real thing!" Needless to say, the parody had caught my attention and had peaked my interest just enough that I searched for and watched the original music video.
That was back in 2011. Currently, the song has over 72 million views, and almost everyone knows about Rebecca Black. And in case you forgot, no worries- it's linked here for your viewing pleasure.

Another parody that puts the original content in the spotlight is the bad lip reading of the movie Twilight. Everyone already makes fun of Twilight, but with every view that the parody receives, it only puts the Twilight franchise on people's radars more and more. Some say that the Twilight parodies go too far, but let's be honest, who doesn't like making fun of Edward and Bella?




In a nutshell, The Age of Parody may highlight the flaws within the brands, but ultimately, it draws attention back from the parodies to the original brands themselves. Whether this attention ends up being positive or negative is up to us, the consumers. We have more influence now over what others will think about a brand more than we ever have.

Monday, October 6, 2014

iOS 8 Update- A Push for Change

The world of consumption behavior is one in which we find ourselves bombarded by new ideas and products, on what seems like a constant basis. Take, for example, Apple's latest iOS update; iOS 8. Just when it seems like I've accepted and finally adapted to the subtle changes and layouts of the previous update, Apple strikes again and releases a "newer, better, faster, bigger" one. 


Now for me, with every new update that comes along, I sort of feel a sense of impending doom the minute I find out that the download is available. Based on required class readings, I'll definitely admit that my level of involvement when it comes to updating to the newest iOS is very low, which could be described as me being in a state of intertia. In other words, I could care less about a new update, mostly because I don't like change very much, nor do I care to break that habit because I have zero to no motivation to download the newest update (iOS 7 for the win!). I almost feel as if I have to piece together the newest features, as if they were all a part of some giant puzzle that, once I solve, will finally earn my acceptance. Which, I hate to admit, ends up being the case every single time I cave and download the update. 
Tips to help performance of older generation iPads

On the other hand, I have a handful of friends that can be described in no other way in that they are Apple aficionados.  Anything and everything Apple related, they know about it, love it, want it, gotta have it, etc. Their extremely high level of involvement causes them to enter a flow state, meaning that they are both knowledgeable and enthusiastic about a product. Don't get me wrong- I love my iPhone, but let's be real here; adapting to a new operating system and figuring out all its little quirks and differences can be irritating, to say the least. 


All in all, as a consumer, I feel more and more pressured to give in to changes related to how I consume. Sometimes I don't mind, sometimes I do. Now that I've finally given in and updated to iOS 8, I suppose in some way or another, my own consumer behavior has been modified a bit. 


Saturday, September 20, 2014

About Me

I should have started my blog with an initial post about who I am... So let's get into it! :)

My name is Olivia, and I am currently a senior majoring in marketing. Eventually, I would like to work on advertising campaigns, and being a part of the creative process that goes into them. I'm all about creative expression:)

 I turn 21 in 18 days (!!!). I'm a fairly quiet person until you get to know me. I'm often times very spontaneous in my decision making, and I think the fact that I don't like making decisions attributes to my spontaneity. I'm also fairly sensitive, and I have to remind myself not to take things too personally sometimes.

This makes me sound like the laziest person alive, but I love eating and sleeping. Both are seriously in my top 5 favorite things to do in my spare time. I like a bunch of other things too, like skiing, snowboarding, swimming, camping, reading, crafting, singing, etc., but when it comes down to it, the simple pleasures in life are what make me the most content.

                     



Coffee is one of my favorite things on planet Earth, hands down. My love of coffee is pretty unhealthy, and I don't even know how well the caffeine works for me anymore, but I keep convincing myself I need it in order to stay awake. That, or I just convince myself that I need it because it's delicious. Speaking of which, excuse me while I go buy myself a dirty chai that I don't actually need...

I LOVE travelling. Love it. It's one of those things that I never feel guilty spending money on, because the experiences and the memories that I take away from travelling are, in my opinion, priceless. On two separate occasions this past summer I traveled to Portland to visit friends, once by plane and once by car, just because I wanted to. Although I could have spent that money on more important things, like my credit card bill or car insurance, I didn't. And I don't regret a single thing.

(Haystack Rock at Cannon Beach, OR; Multnomah Falls; The Goonie House in Astoria. SO COOL:))

A few fun facts about me:
  • I hate sleeping with socks on. I can't fall asleep until I've taken them off.
  • Deep water in natural bodies of water TERRIFIES me. Not because I can't touch the bottom, because I know how to swim, but not knowing how far down the bottom is or what's lurking down there absolutely terrifies me.
  • Macaroni and cheese is my favorite food group. Obviously I know that it's not a food group, but it really should be. 
This is me in a nutshell:)


Tuesday, September 9, 2014

Upselling Consumer Behavior

People like being told by others what they want. Simple as that. How many times have you been out at a restaurant, scanning the menu for what seems like hours, only to reach the conclusion that you have no idea what the hell you actually want? Maybe this doesn't actually happen to you. Maybe you always know what you want, and don't need someone to hold your hand and help you choose. But believe me, I see it happen all the time. Usually, I'm the one doing the hand holding...


My name is Olivia, and essentially, I get paid to hold people's hands, influence their behavior, and help they make decisions. That description makes me sound like some sort of a high school guidance counselor, but I'm just a server at a restaurant in town. A lot of our customers are pretty familiar with the menu; what they like, what they don't, what they'd be willing to try, etc. However, I never fail to work a shift where a customer is completely at a loss for what they want. Insert hand holding here.

"What's good here?"
"Well, were you thinking about a burger, a salad, a sandwich...?"
".....um....I don't know. What do you recommend? Item X or item Y?"

Ryan Gosling gif
(I'm pretty much the Ryan Gosling in this case) 

If I had a quarter for every conversation I've ever had at work that has followed this same basic format, I probably wouldn't need to work anymore. 
When a customer is in doubt, I always try to upsell. Essentially, all upselling means is that I'm trying to get him to spend more money than he was probably planning to originally. And since he didn't know what he wanted to begin with, upselling will more than likely be successful.  

Examples of upselling attempts that have proved to be successful in the past:
1. Would you like to add guacamole with your nachos? 
2. Do you have a preference in vodka for your martini? Nikolai is our well; we also have Grey Goose, Belvedere, Absolut...
3. Would you like to add a soup or a salad to your entree?
4. Would you like to try our creme brulee or tiramisu for dessert?

In short, some people just need to be told what they want, at least in the food industry. When there are many products from which to choose, many consumers get overwhelmed, and lose sight of their preferences, and would rather have an outsider help them choose. Asking others for their opinions or recommendations about a product gives validation to the customer that that product is a good choice. Receiving confirmation about a potential purchase from someone else is who is more well-versed with that product instills more confidence in the consumer, so that they are able to make a decision, and be satisfied with it. 

Being in the service industry can be frustrating, because consumers' behavior is so unpredictable that you never know who can make a decision alone, or who needs a good hand holding.